Frequently Asked Questions

Sybex offers a comprehensive range of IT services, including managed IT services, end-to-end IT field support, network and infrastructure solutions, hardware maintenance, and 24/7 helpdesk support.

Our clients include Fortune 5000 companies, global IT service providers, and enterprises in various industries who need reliable, on-demand IT support.

Sybex has a global reach, providing services across North America, Europe, Asia, and other regions. Our network of skilled technicians ensures support wherever you need it.

We focus on delivering exceptional value through our unique blend of expertise, rapid response, and high service quality. Our emphasis on customer success and technical innovation sets us apart.

Yes, we adhere to industry standards and are certified in ISO 27001 (information security), ISO 9001 (quality management), and other relevant frameworks to ensure quality and security.

We provide various types of support, including break/fix, end-user computing, network troubleshooting, server maintenance, and 24/7 helpdesk services.

Yes, we offer both remote support and on-site dispatch services to meet the specific needs of our clients, no matter the location.

Absolutely. We offer 24/7 on-demand support for urgent IT issues, with same-day or next-business-day service options available to ensure minimal downtime.

We prioritize data security and follow ISO 27001 standards to safeguard your information, with strict protocols and security measures for both on-site and remote operations.

Yes, we provide expert consultation, IT asset assessments, and network audits to help businesses optimize their IT environments.

Absolutely. Our solutions are highly customizable to match your organization’s unique requirements, goals, and industry challenges.

Yes, our services are fully scalable, allowing your business to expand without facing IT limitations. We’re here to support your growth every step of the way.

We offer flexible response times based on your needs, from immediate assistance to next-business-day support.

We have a robust global network, which enables us to deploy skilled technicians anywhere in the world quickly and efficiently.

Yes, we work closely with internal IT teams to provide support, fill skill gaps, and assist with large projects or specialized tasks as needed.

We are committed to quality through continuous training, certification, and adherence to ISO standards to maintain exceptional service levels.

We have a structured onboarding process, involving initial consultations, requirement assessments, and a dedicated account manager to ensure a seamless transition.

Contact our team through our website or reach out to our customer service team to set up an initial consultation to discuss your needs.

Our team continually learns, certifies, and invests in the latest technologies, ensuring we’re equipped to meet emerging IT challenges and trends.

Yes, we provide comprehensive cloud services, data backup, and cybersecurity solutions to help businesses operate securely and efficiently.

We offer flexible engagement options, including one-time projects, on-demand support, and long-term service agreements to fit your needs.

Our pricing is transparent and tailored to the scope and scale of your requirements. Contact us for a customized quote based on your specific needs.