Privacy Policy
Last Updated: June 2023
This Privacy Policy describes how Sybex Support Services Inc. (Sybex) ("Sybex," "we," "our," or "us") collects, uses, shares, and protects the personal information of visitors ("users," "you," or "your") to our website, www.sybex.ca ("Website"). By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect various types of personal information from you, including:
A. Information You Provide: When you visit our website, request information, or interact with our services, you may provide us with personal information such as your name, email address, phone number, address, company name, job title, and any other information you choose to provide.
B. Automatically Collected Information: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, operating system, referring site, and usage details through cookies and similar technologies. This information helps us analyze and improve the performance and functionality of our website.
Use of Personal Information
We use the personal information we collect for the following purposes:
- A. Providing Services: To provide you with the requested information or services and to fulfill our contractual obligations to you.
- B. Communication: To communicate with you regarding inquiries, requests, or customer support.
- C. Marketing and Promotions: To send you promotional materials, newsletters, or updates about our products, services, and events, subject to your preferences and applicable laws.
- D. Analytics and Improvement: To analyze user trends, track Website usage, and improve our website’s performance, content, and user experience.
- E. Legal Compliance: To comply with legal obligations, enforce our rights, and prevent fraud or illegal activities.
Sharing of Personal Information
We may share your personal information in the following circumstances:
A. Service Providers: We may engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, marketing, or customer support. These service providers will have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
B. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will notify you via email or prominent notice on our website about any change in ownership or the transfer of your personal information.
C. Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Your Rights
Subject to applicable law, you have the following rights regarding your personal information:
A. Access and Rectification: You have the right to request access to the personal information we hold about you and to rectify any inaccurate or incomplete information.
B. Data Erasure: You may request the erasure of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
C. Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
D. Objection and Restriction: You may object to the processing of your personal information or request the restriction of its processing under certain circumstances.
E. Consent Withdrawal: If we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing any personal information.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it. If you believe we may have collected information from a child, please contact us using the contact information provided below.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. Please review this Privacy Policy periodically for any changes.
Cookies and Similar Technologies
We use cookies and similar technologies on our website to enhance user experience, analyze trends, and gather information about user interactions with our website. You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed on our website.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your jurisdiction, including countries that may have different data protection laws than your own. We will take appropriate measures to ensure that any such international transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Social Media Features
Our website may include social media features, such as sharing buttons or widgets. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are governed by the privacy policies of the respective social media platforms.
Data Breach Notification
In the event of a data breach that may pose a high risk to your rights and freedoms, we will notify you and the relevant data protection authorities in accordance with our legal obligations.
Automated Decision Making
We do not engage in automated decision-making processes, including profiling, that produce legal effects concerning you or significantly affect you.
California Privacy Rights
We comply with the CCPA by providing California residents with specific rights regarding their personal information. This includes the right to know about personal information collected, the right to delete personal information, and the right to opt-out of the sale of personal information.
User Responsibilities
While we take appropriate measures to protect your personal information, it is important for you to take steps to protect your information as well. We recommend implementing strong passwords, keeping your login credentials confidential, and being cautious when sharing personal information online.
Consent to Processing and Transfer
By using our website and providing your personal information, you consent to the processing and transfer of your information as outlined in this Privacy Policy.
Severability
If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
Marketing Communications
You have the option to subscribe to our marketing communications, including newsletters, promotions, and special offers. If you no longer wish to receive these communications, you can opt-out by following the unsubscribe instructions provided in the emails or by contacting us using the contact information provided below.
User Contributions
Our website may offer interactive features or forums where you can post comments, reviews, or other user-generated content. Please note that any information you voluntarily disclose through these features becomes publicly available and may be collected and used by others. We cannot control the actions of other users or the use of the information you share publicly, so we encourage you to exercise caution when disclosing personal information in these areas.
Data Subject Requests
We are committed to facilitating your rights under applicable data protection laws. If you wish to exercise your rights, such as accessing, rectifying, or deleting your personal information, please contact us using the contact information provided below. We will respond to your request in accordance with the applicable data protection laws.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of [jurisdiction]. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
Age Restrictions
Our website is intended for individuals who are at least 18 years old. We do not knowingly collect or solicit personal information from individuals under the specified age. If we become aware that we have collected personal information from a user under the specified age without verifiable parental consent, we will promptly delete that information. If you believe we may have collected information from a user under the specified age, please contact us using the contact information provided below.
User Rights for EU Residents
If you are a resident of the European Economic Area (EEA) or Switzerland, you have certain rights under the GDPR. We are committed to protecting the privacy rights of our Users and complying with the GDPR. We ensure that any personal information collected is processed lawfully, transparently, and for a legitimate purpose. Users have the right to access, rectify, erase, restrict processing, object to processing, and portability of their personal data. For any inquiries or requests regarding personal data, Users may contact us at [email protected]
HIPAA (Health Insurance Portability and Accountability Act) Compliance
We understand the importance of protecting health information and comply with HIPAA regulations when handling any personal health information collected on our Site. We implement appropriate safeguards to maintain the confidentiality, integrity, and availability of health data.
PIPEDA (Personal Information Protection and Electronic Documents Act) Compliance
We respect the principles outlined in PIPEDA regarding the collection, use, and disclosure of personal information. We only collect information that is necessary for the identified purposes and obtain consent for its collection, use, and disclosure. Users have the right to access their personal information and request corrections if necessary.
Use of Personal Information for Research or Statistical Purposes
We may anonymize and aggregate personal information for research or statistical purposes. Such anonymized and aggregated data will not personally identify you and may be used to analyze trends, improve our services, or for other legitimate business purposes.
FCRA (Fair Credit Reporting Act) Compliance
If we collect any consumer credit information subject to FCRA, we comply with the Act's requirements, including but not limited to accuracy, privacy, and security of such information. Users have the right to access their credit information and dispute inaccuracies.
Additional Privacy Rights
Depending on your jurisdiction and applicable laws, you may have additional privacy rights not covered in this Privacy Policy. We are committed to respecting and honoring such additional rights, and where required, we will provide you with necessary information and options to exercise those rights.
Accessibility
We are committed to providing accessible content and services on our website. If you have any accessibility concerns or need assistance accessing our website or its content, please contact us using the contact information provided below.
Collection and Use of Candidate Information
If you are a candidate applying for job opportunities through our website, we may collect additional personal information, including your employment history, educational background, skills, and references. We will use this information for the purpose of evaluating your suitability for job placements and communicating with you regarding employment opportunities.
Job Alerts and Notifications
If you choose to sign up for job alerts or notifications through our website, we may send you emails or other communications regarding relevant job opportunities based on your preferences and profile. You can manage your job alert preferences or unsubscribe from these communications at any time.
Disclosure of Candidate Information
We may disclose your personal information to prospective employers or clients for the purpose of job placement or recruitment. However, we will only share your information with your consent or when necessary to fulfill our contractual obligations or as required by law.
Retention of Candidate Information
We will retain candidate information for as long as necessary to fulfill the purpose for which it was collected, including ongoing recruitment activities, compliance with legal obligations, or establishing or defending legal claims. If we no longer require the information, we will securely dispose of it.
Candidate's Rights
As a candidate, you have certain rights regarding your personal information, including the right to access, rectify, erase, restrict processing, or object to the processing of your personal information. If you wish to exercise these rights, please contact us using the contact information provided below.
Client Information
If you are a client utilizing our staffing/recruitment services, we may collect and process personal information about your organization, such as company name, contact details, and job requirements. This information will be used for the purpose of facilitating the recruitment process and connecting you with suitable candidates.
Third-Party Providers and Integration
In order to provide our staffing/recruitment services effectively, we may engage third-party providers or integrate with external platforms or tools. These providers or platforms may have access to personal information as necessary for the provision of their services or integration. We will take reasonable steps to ensure that such third-party providers or platforms comply with applicable data protection laws.
Sensitive Personal Information
We do not collect or process sensitive personal information (such as race, ethnicity, religion, health data) unless required by applicable laws or with your explicit consent. We encourage you not to provide any sensitive personal information unless specifically requested.
Contact Information
If you have any questions, concerns, or requests regarding this SMS Policy or the processing of your personal information through SMS messages, please contact us using the following contact information:
- Sybex Support Services Inc.
- 235 Hood Road, Markham
ON L3R 4N3 Canada - Email: [email protected]
- Phone: +1 (855) 498-0506