The Challenge
A global IT company was tasked with providing critical IT support for a major aviation client across the USA and Canada. The client required on-demand dispatch services for timely issue resolution at their operational sites. The challenge was to ensure quick response times and provide efficient, hands-on support for their IT infrastructure, which was spread across multiple locations, while ensuring minimal downtime for aviation operations.
What did
Sybex do
We provided reliable, on-demand dispatch services, ensuring fast, on-site technical support across key aviation sites in the USA and Canada. Our technicians were equipped to handle hardware repairs, network troubleshooting, and infrastructure management, offering smart hands, hands and feet, and hands and eye support to address urgent IT needs. This allowed the aviation client to maintain smooth operations and avoid service disruptions.
The Results
- Delivered on-demand dispatch services with a 10-minute average response time
- Supported multiple aviation sites across USA and Canada, maintaining critical uptime
- Enabled fast issue resolution with minimal operational impact, improving client satisfaction
- Provided hands-on technical support, addressing both routine maintenance and emergency needs
