The Challenge
A global IT services firm required support to set up new offices across North America, as well as continuous IT operations for their 20 existing offices. This included installations, moves, adds, and changes (IMAC) to ensure smooth office setups and ongoing IT support to keep their operations running efficiently. The client also needed full-time experts and 24/7 dispatch services to manage on-site IT needs across multiple locations.
What did
Sybex do
We provided comprehensive IMAC services to assist in the setup of new offices across North America, ensuring that each location was equipped with the latest technology and network connectivity. Once the offices were operational, we continued to support them with FTE, backfill, and 24/7 dispatch services. Our technicians were available for troubleshooting, network maintenance, hardware repairs, and software updates, offering continuous support to maintain high productivity levels.
The Results
- Seamless office setups with minimal disruption during the IMAC phase
- Ongoing support through FTE, backfill, and 24/7 dispatch for continuous operations
- Quick response times for IT issues, minimizing downtime across all offices
- Improved operational efficiency and business continuity through proactive IT support
