The Challenge
A prominent US-based capital management firm needed reliable on-demand IT support across their regional offices to maintain seamless operations. With a large team of traders, analysts, and support staff, any IT disruption could impact crucial market activities. The challenge was to provide swift and efficient on-site technical support to keep systems running smoothly without delays.
What did
Sybex do
We deployed on-demand dispatch technicians to provide immediate technical support across multiple offices. Our technicians handled IT issues related to desktop setups, network connectivity, hardware troubleshooting, and system maintenance, ensuring minimal downtime. Our support allowed the client’s teams to focus on their core business without worrying about IT interruptions.
The Results
- Quick response with 10-15 minute average arrival time
- Ensured zero downtime for critical operations
- Delivered efficient on-site support, resolving hardware and software issues
- Maintained smooth IT operations across multiple office locations
